Legal

The Autobaza.hr platform is operated by the company below. These details are published in accordance with the information-disclosure requirements for online service providers under EU e-commerce law.

Company and registered seat

Autobaza AB, Sweden.

Registration

The company is registered with the Swedish Companies Registration Office (Bolagsverket).

Contact

Email: podrska@autobaza.hr · Legal inquiries: legal@autobaza.hr · Phone: +385 95 535 4282.

Competent supervisory authority

Supervision of consumer-protection compliance in the Croatian market is carried out by the State Inspectorate of the Republic of Croatia.

These Terms of Service govern access to and use of the Autobaza.hr platform and form a contract between you and the service provider. By using the platform you accept these terms in full.

Definitions

The platform is the Autobaza.hr online marketplace. The seller is an independent business (with an OIB) that offers auto parts. The buyer is the person placing an order. The service provider is Autobaza AB.

Role of the platform

The platform acts as an intermediary (agent) that lets sellers list their offers and processes payment and communication. The platform is not a party to the sales contract and does not sell parts in its own name.

User account

Ordering requires creating a user account with accurate details. The user is responsible for safeguarding their credentials and for all activity on their account.

Contract formation and technical steps

The sales contract is concluded directly between the buyer and the seller at the moment the buyer confirms the order and receives confirmation. The steps to conclude are: selecting a part, adding it to the cart, entering delivery details, reviewing the order, and confirming payment. Input errors can be corrected up until order confirmation.

Pricing and tax

All prices are shown in euros and, where applicable, include VAT. Delivery costs are shown before order confirmation.

Payment

Card payments are processed by the payment service provider Stripe. The platform facilitates collection and retains the agreed commission; the remaining amount belongs to the seller and is paid out to them via Stripe Connect. Card details are not stored by us.

Seller obligations

The seller warrants that it is authorized to sell the offered parts, that the description, condition, price and availability are accurate, and that it will fulfill the order within a reasonable time. As a trader, the seller is liable to the buyer under consumer-protection law.

Buyer obligations

The buyer agrees to provide accurate details, take delivery of the ordered part, pay the agreed price, and use the platform in accordance with the law.

Prohibited conduct

Posting false information, abuse of the ordering, review and communication systems, and any act that compromises the security or operation of the platform are prohibited.

Reviews

Only a registered buyer may leave a seller review, and only for an order placed through the platform — every review is tied to a specific order. We do not publish paid or fabricated reviews, nor do we edit their content.

Intellectual property

Platform content (logo, design, text, database) is protected and may not be used without authorization. By posting content, the seller warrants that it holds the necessary rights to it.

Platform liability

The platform provides the process for exercising the 14-day right of withdrawal and mediates in disputes. As it is not a party to the sale, the platform is not liable for the quality of the part or for damage caused by fitting or using the part contrary to the manufacturer’s instructions. Nothing in these terms excludes liability that cannot be excluded under mandatory law.

Duration and termination

The user may close their account at any time. The platform may restrict or terminate access in the event of a breach of these terms.

Reporting notice (DAC7)

As a platform operator we are required, under EU tax rules (DAC7), to collect and report to the competent tax authority data on the income sellers earn through the platform.

Changes to the terms

We reserve the right to amend the terms with prior notice to users. Continued use of the platform after the changes take effect is considered acceptance.

Governing law and jurisdiction

These terms are governed by the law of the Republic of Croatia. Disputes fall under the court with subject-matter jurisdiction at the service provider’s seat, without prejudice to mandatory consumer-protection and venue rules.

Contract language and archiving

The contract is concluded in Croatian. We store order data, which is available to the buyer through their user account.

As a consumer you have the right to withdraw from a distance contract within 14 days without giving any reason, in accordance with the Croatian Consumer Protection Act.

Withdrawal period

The 14-day period begins on the day you, or a third party you nominate (other than the carrier), take possession of the part. For multiple parts in one order delivered separately, the period runs from receipt of the last part.

How to withdraw

You withdraw by informing the seller (or the platform on their behalf) of an unequivocal statement of withdrawal before the period expires — via your account, by email, or using the attached withdrawal form.

Withdrawal form

You may also use a form with the following content: “To [seller / Autobaza.hr]: I [name] hereby give notice that I withdraw from the contract of sale of the following part [name], ordered on [date] / received on [date]. Address: [address]. Date: [date]. Signature (only if the form is submitted on paper).”

Refunds

On receiving notice of withdrawal we refund all payments received without delay, and within 14 days at the latest. We may withhold the refund until the part has been returned to us or you supply proof of return, whichever is earlier.

Return costs

For a damaged, defective or incorrectly shipped part, the seller bears the return cost.

Exceptions to the right of withdrawal

The right of withdrawal does not apply, among other cases, to parts made or customized to the buyer’s specification, and in other cases prescribed by law.

Diminished value

You are liable for any diminished value of the part resulting from handling beyond what is necessary to establish its nature, characteristics and functioning (for example, fitting it).

Independently of the right of withdrawal, the seller as a trader is legally liable for material defects of the part under the Croatian Obligations Act and Consumer Protection Act.

Statutory guarantee

The seller is liable for defects that existed at the time risk passed to the buyer. A defect is deemed to have existed at delivery if it appears within the period prescribed by law.

Your rights

For a material defect you may request remedy of the defect (repair), replacement, a price reduction, or rescission of the contract, under the conditions prescribed by law.

Notification period

Notify the seller of a visible defect without delay after you noticed it or should have noticed it, within the statutory periods.

Relationship to the manufacturer guarantee

Any commercial guarantee from the manufacturer is an additional right and does not affect your statutory rights against the seller.

Autobaza.hr lets you submit written complaints and mediates disputes between buyer and seller.

Written complaint

You can submit a written complaint via your account or to legal@autobaza.hr. We respond to the complaint, and forward it to the seller, in writing within 15 days of receipt.

How to file a complaint

In your complaint describe the problem, state the order number, and attach photos where applicable, for faster resolution.

Platform mediation

If the buyer and seller do not reach agreement, Autobaza.hr mediates and decides based on the documentation from both parties and, where justified, carries out a refund.

Refunds via Stripe

An approved refund is issued to the original payment method; for card payments the refund is processed through Stripe with a proportionate adjustment of the commission and the transfer to the seller.

Alternative dispute resolution (ADR)

You may attempt to resolve a consumer dispute before an alternative dispute resolution body.

Online dispute resolution (ODR) platform

The European Commission provides an online dispute resolution platform available at ec.europa.eu/consumers/odr. Our contact email for this purpose is legal@autobaza.hr.

This Privacy Policy explains what personal data we process, on what legal basis, with whom we share it, and how long we keep it.

Data controller

The data controller is Autobaza AB. For data-protection questions, write to privacy@autobaza.hr.

What data we collect

Account data (name, email, phone), order and delivery data (address, order contents), the content of communication with sellers, and technical data necessary for the operation and security of the platform.

Purposes and legal bases

Performance of the contract (order processing and delivery) — Art. 6(1)(b) GDPR; compliance with legal obligations (accounting, DAC7) — Art. 6(1)(c); legitimate interest (security, fraud prevention, support) — Art. 6(1)(f).

Data recipients

We share data with the seller (only to fulfill the order), the payment service provider (Stripe), delivery services, the email delivery provider (Resend), the real-time communication provider (Ably), and the cloud computing and hosting provider. We do not sell data to third parties.

International transfers

Some service providers (for example Stripe) may process data outside the EU. In that case the transfer is protected by appropriate mechanisms (EU standard contractual clauses or an adequacy decision).

Retention period

We keep order data for as long as statutory (accounting) obligations require, account data while the account is active, and communication for a reasonable period for support and disputes.

Your rights and automated decision-making

You have the rights listed in the GDPR and user rights section. We do not carry out automated decision-making with a legal effect on you.

Security

We apply technical and organizational protection measures, including encryption of data in transit and restricted access to data.

Under the EU General Data Protection Regulation (GDPR), as a data subject you have a number of rights regarding your personal data.

Right of access

You have the right to obtain confirmation of whether your data is being processed and to access that data and information about its processing.

Right to rectification

You have the right to request correction of inaccurate personal data or completion of incomplete data.

Right to erasure

You have the right to request deletion of your data when it is no longer necessary for the processing purpose, except where we are required to retain it by law.

Right to portability

You have the right to receive your data in a structured, machine-readable format and to transfer it to another controller.

Right to object and restrict

You have the right to object to processing based on legitimate interest and to request restriction of processing.

How to exercise your rights

Submit your request to privacy@autobaza.hr. We respond without undue delay and within one month of receiving the request at the latest; for complex requests this period may be extended in accordance with the GDPR, in which case we will notify you.

Right to lodge a complaint

If you believe the processing of your data is unlawful, you have the right to lodge a complaint with the Croatian Personal Data Protection Agency (AZOP).

We aim to keep the platform free of unnecessary tracking. We use essential cookies to run the site plus, only with your consent, analytics cookies.

Essential cookies

Essential cookies enable login, cart and secure checkout, including cookies set by Stripe for fraud prevention. The platform does not work without them and they cannot be disabled; no consent is required for them.

Analytics

With your consent we use Google Analytics 4 for anonymous visit statistics (e.g. number of visits and most-viewed pages) to improve the service. Analytics cookies are set only after you choose "Accept all" in the banner. If you choose "Essential only", analytics does not load at all.

No marketing cookies

We do not use marketing or advertising cookies and we do not share data with advertising networks.

Managing cookies

You can change your choice at any time: delete the cookies for autobaza.hr in your browser settings and the consent banner will appear again. Disabling essential cookies prevents the cart and checkout from working.