Orders and shipping

When a buyer pays, the order appears under Narudžbe (Orders) and you are notified (email, and push if enabled). Your job is to pack the part and ship it on time. Here is exactly how it works.

Ship-by deadline: 2 working days

You must hand the part to the courier by the end (23:59) of the second working day after payment; the payment day itself is not counted. Working days are Monday to Friday, excluding Croatian public holidays. For example: an order paid on Thursday at 15:00 must ship by Monday. An order paid on Friday must ship by Tuesday. The order shows “Pošaljite do …” (Ship by …).

Order lifecycle

The statuses are Nova (new: paid, waiting for you), Potvrđeno (confirmed), Poslano (shipped), Dostavljeno (delivered), Otkazano (cancelled) and Povrat novca (refunded). You can skip confirming and mark an order shipped straight away. Delivered normally sets itself: if the buyer does not confirm, the platform marks the order delivered after a few days. For cash on delivery see the separate article.

How to mark an order shipped

1. 1

   Open the order

   Choose an order in the “Narudžbe” list. You see the buyer, address, items, the shelf to take it from, and the payment summary: Autobaza’s commission and the amount you receive.

2. 2

   Print the address label

   “Adresnica” prints recipient and sender for the parcel (for cash on delivery also the “POUZEĆE” amount). “Kopiraj adresu” copies the address for the courier’s program. For a PDF choose “Spremi kao PDF” in the print dialog.

3. 3

   Mark as shipped

   Press “Označi poslano”, choose the carrier (GLS, Overseas Express, DPD, Hrvatska pošta, BoxNow or Ostalo) and enter the tracking number. “Potvrdi slanje” notifies the buyer by email.

4. 4

   If you have no tracking number

   You can choose “Pošalji bez broja praćenja”, but the buyer will not be able to track the parcel. Add the number later with “Dodaj broj praćenja”.

Personal pickup

Pickup orders have no ship-by deadline. Contact the buyer (you see their phone in the order) and agree a time. When the part is ready press “Spremno za preuzimanje” (status SPREMNO), and when the buyer collects it, “Označi preuzetim” (status PREUZETO).

Cancelling before shipping

If you cannot send the part (it is damaged, or already sold elsewhere), choose “Otkaži i vrati novac”. The buyer gets a full refund and you decide whether the parts go back on sale (“Vrati dijelove u ponudu”). The action asks for your password, and the number of refunds and cancellations per day is limited.

Documents and export

“Podaci za račun” contains everything you need to issue the receipt in your own program, and “Fiskalni račun” is where you enter the number of the receipt you issued (see the receipts article). “Izvoz narudžbi” downloads a CSV for a period of up to 366 days.