Messages, questions and part requests

Buyers reach you in three ways: private messages, public questions on a listing and part requests when they look for something you do not have listed yet. You see all three in “Danas” on the Overview.

Messages

Under Poruke (Messages) you see conversations on the left and the selected one on the right. A conversation shows which part or order it is about. Type your reply in “Napišite poruku…” and send. From an order you can also message the buyer with “Pošalji poruku kupcu”.

You choose how many emails you get in Postavke → “Obavijesti”: “Svaka poruka”, “Dnevni sažetak” or “Isključeno”. Push notifications for new messages are switched on on your phone (see the app article).

Questions on listings

Buyers can ask a question on the part page, for example “Does this fit a Golf 6 1.6 TDI?”. Answer at the bottom of the part edit page in the “Pitanja kupaca” block. Your answer is public and helps later buyers too. You can “Sakrij” (hide) an inappropriate question. Unanswered questions show in “Danas”.

Part requests

When a buyer cannot find a part they can post a request. You see requests for makes you have in stock, under Zahtjevi, split into “Nove”, “Otvoreni”, “Odgovoreni” and “Odbijeni”. The “Vaša kategorija” chip shows it matches what you sell, and you also see the budget and expiry.

1. 1

   Open the request

   Read the description, category, budget (“Budžet do …”) and expiry. The buyer’s contact only becomes visible once they accept your offer.

2. 2

   Choose a reply

   “Povežite dio” (link a part) for something already listed, “Pošaljite ponudu” (send a quote: price and condition of a part you can source) or “Nemam” (I do not have it). Nemam moves the request to Declined and the buyer does not see it.

3. 3

   Send

   “Pošalji ponudu”. You can “Napravi skicu dijela”, which stays private until you publish it. You can save changes or withdraw your reply with “Povuci odgovor”.

4. 4

   The buyer accepts

   When the buyer accepts you get “Kupac je prihvatio Vašu ponudu” and contact opens up.