Cash on delivery

Cash on delivery (pouzeće) means the buyer pays the courier in cash on receipt. Many buyers like it, but for you it differs: the money does not come through Stripe but from the courier, and you pay Autobaza’s commission separately, once a month.

Step by step

1. 1

   The buyer orders with cash on delivery

   It is only available if you switched it on in Postavke → “Dostava i plaćanje” and every seller in the cart offers it. The total must not exceed the courier’s limit of €1,500.

2. 2

   You ship the part

   Same as with cards: 2 working days, “Označi poslano” and a tracking number. The address label also prints the amount to collect (“POUZEĆE: …”).

3. 3

   The courier collects the cash

   The courier collects from the buyer and remits the money to you under its own terms (usually within a few working days).

4. 4

   Mark it collected

   When the money arrives, press “Označi naplaćeno” in the “Pouzeće” card on the order. This is only possible after shipping. Marking it collected also marks the order “Dostavljeno” (delivered). Cash-on-delivery orders are no longer marked delivered automatically.

5. 5

   Monthly commission invoice

   After the month ends, Autobaza issues you an invoice for the cash-on-delivery commission, which also shows in Isplate → Računi za proviziju. You pay it by bank transfer using the details and by the due date on the invoice. Until the invoice is marked paid, the amount shows as “Dugovanje po pouzeću” in Isplate.

Commission on cash orders

It is 8% of the parts price, minimum €1.50 per order, with no card cost. Example: a Golf V alternator at €80 plus €6 shipping. The buyer pays the courier €86 and you owe €6.40 commission. The commission is not deducted from Stripe payouts; you pay it on the invoice.

The buyer does not accept the parcel

When a buyer refuses a parcel it comes back to you. On the order press “Pošiljka nije preuzeta” (parcel not collected). Confirm in the dialog, and:

• the order moves to Otkazano (cancelled, reason: parcel not collected);
• the parts go back on sale (the option is on by default; switch it off if the part is damaged);
• no commission is charged;
• the buyer gets a neutral email and the action is logged.

Cash-on-delivery fee

Couriers charge for handling cash. In Postavke → “Dostava i plaćanje”, next to the cash-on-delivery switch, you can set a “Naknada za pouzeće” of €0 to €5. The buyer pays it. It shows at checkout when they choose cash on delivery, on the order as its own line “Naknada za pouzeće”, on documents and in the buyer’s email. It is not part of the base for our commission (commission is calculated on the parts only), and it counts toward the €1,500 limit.

When cash on delivery is paused

If a commission invoice is not paid on time, cash on delivery may be switched off for your store at checkout. On the dashboard you see a banner with the invoice number and how to pay. As soon as the invoice is paid and recorded, cash on delivery comes back. Card sales are unaffected.