Reviews and analytics
How to reply to reviews and read Analytics: views, carts, saves, “Pregledano, a nikad u košarici” and “Traženo, a nemate”.
Reviews
Buyers can leave a review after an order is delivered. Under Recenzije you see the rating (out of 5), the text and the order number. Reviews without a reply show in “Danas”.
- Your reply is public and shown with the review. Plain text, 1 to 1000 characters.
- You can edit a reply for 7 days after posting; after that it is locked.
- A reply like “Thanks, glad it worked” is fine, but other buyers read how you handle problems.
Analytics
The Analitika page shows, for 7, 30 or 90 days: Pregledi (views), U košaricu (add to cart), Spremljeno (saves), Narudžbe (orders) and Prihod (revenue), with a chart and a table by part (“Aktivni” and “Prodani” tabs). You can show the chart as a table too.
Viewed but never in a cart
The filter “Pregledano, a nikad u košarici” lists parts with many views and no add-to-cart. Something is putting buyers off. Check the price (compare with “Slični dijelovi” in the form), photos and description. Example: an Octavia II headlight with 40 views and no carts, while a similar one sells for €70 and yours is €120.
Wanted, but you do not have it
The “Traženo, a nemate” block shows searches and requests from buyers for your makes where you have no matching part, for example “12 searches, 2 requests, median budget €90”. The buttons “Dodaj dio” and “Pogledaj zahtjeve” take you straight to adding a part or replying. Searches are only shown once there are at least 3, so one person’s search is never visible. The data is anonymous.
Can I delete a review?
No. You can reply publicly. If you suspect a fake review, contact us.
Why is Analytics empty?
It fills in after your first published part. Numbers build up once buyers start browsing.
What does “Spremljeno” mean?
How many times buyers saved your part to their wish list.
Related
- Messages, questions and part requestsHow to answer buyers: conversations in “Poruke”, public questions on listings and part requests with offers. A fast answer means more sales.
- Listing a part: the form step by stepHow to fill in a listing well: category and side, OEM number, N/A/B/C/R condition, photos, price with market hints, delivery and sets.
- Inventory: search, filters and bulk actionsHow to find a part quickly in the “Dijelovi” list, change prices on 50 parts at once, duplicate a listing and mark a part as sold.